By breadpointofsale November 27, 2025
Choosing the right POS for your restaurant can feel overwhelming. There are dozens of systems, endless features, and a lot of marketing noise. But your restaurant POS is the brain of your operation. It affects your speed of service, guest experience, staff productivity, food cost control, and even your profit margins.
In this in-depth guide, we’ll walk through how to choose the right POS for your restaurant step by step. We’ll look at current trends, what features really matter, how pricing works in the US market, and what’s coming next. By the end, you’ll know exactly what to look for and how to evaluate POS options confidently.
Understanding Restaurant POS Systems

Before you decide how to choose the right POS for your restaurant, you need to understand what a modern restaurant POS actually is.
Years ago, a POS was just a cash register with a screen. Today, a restaurant POS is a full technology platform that connects your in-house ordering, online ordering, payments, inventory, menu management, customer data, and even your marketing.
Most restaurant POS systems in the US now are cloud-based. That means your data is stored securely online, not just on a back-office computer. You can log in from home, check sales from your phone, and sync menus across locations.
At the same time, many cloud POS systems still provide offline support, so you can keep taking orders and accepting payments even if your internet drops.
When you think about how to choose the right POS for your restaurant, remember that your restaurant POS is not just a “till.” It should help you:
- Take and modify orders quickly at the counter or table
- Send accurate tickets to the kitchen or bar
- Accept card, contactless, and mobile wallet payments
- Track menus, modifiers, and combos
- See sales, labor, and profit reports in real time
- Integrate with online ordering, delivery apps, and loyalty
- Protect cardholder data and reduce chargebacks
As the industry shifts, restaurant POS systems are also adding AI-driven insights, such as predicting busy hours, suggesting schedule changes, and identifying menu items to promote.
Over the next few years, you can expect more automation around inventory forecasting, dynamic pricing, and personalized offers for repeat guests. That makes your decision today even more important, because you want a POS that will keep up with future innovation.
Step 1: Identify Your Restaurant Concept and POS Needs

The first step in how to choose the right POS for your restaurant is to be crystal clear about your concept and service model. The right POS for a quick-service taco shop is different from the right POS for a fine-dining steakhouse or a multi-location fast casual chain.
Ask yourself:
- Are you quick-service, fast casual, full-service, bar / nightclub, or hybrid?
- Do you need table service with seat-by-seat ordering and coursing?
- Will you use counter service, kiosks, or handheld devices for line-busting?
- Do you rely heavily on delivery and online ordering?
- Do you plan to open more locations in the next 1–3 years?
For example, if you are a small quick-service restaurant with a simple menu, your POS needs are more focused on speed and simplicity. You want a system with easy item buttons, combo building, and a fast checkout screen. If you run a full-service restaurant, you need robust table management, coursing, split checks, and tip tracking.
When figuring out how to choose the right POS for your restaurant, make a list of must-have features tied to your concept. For quick-service, that might include kitchen display systems (KDS) and self-service kiosks.
For full-service, that might include detailed floor plans and reservation integration. This concept-first approach prevents you from overpaying for features you’ll never use or missing critical capabilities you’ll need every day.
Think ahead as well. If your long-term plan is to expand, you’ll want a POS that supports multi-location management, centralized menus, and enterprise-level reporting. Choosing a POS that can grow with you now will save you the pain of switching later.
Step 2: Decide Between Cloud-Based vs. Legacy POS Systems

One of the biggest decisions in how to choose the right POS for your restaurant is whether to use a cloud-based POS or a traditional on-premise (legacy) POS. In the US market, cloud-based restaurant POS platforms have become the dominant choice, especially for new restaurants, but legacy systems still exist.
Cloud-based restaurant POS systems:
- Run on tablets or touchscreen terminals
- Store your data in the cloud
- Offer automatic updates and remote access
- Often use subscription pricing (monthly fees per terminal or per location)
- Integrate easily with online ordering, loyalty, and third-party apps
These are ideal if you want flexibility, remote management, and integration with modern tools. They are also easier to scale across locations because you can update menus and pricing from a single dashboard.
Legacy or on-premise POS systems:
- Run on servers inside your restaurant
- Require manual updates and local IT support
- Often charge large upfront license and hardware fees
- May have limited integrations and mobile capabilities
While some legacy systems are very stable and feature-rich, they can be harder to adapt to modern needs like online ordering and omnichannel reporting. In 2025 and beyond, most innovation in restaurant POS will happen in the cloud space, including AI features, better mobile support, and advanced data analytics.
When deciding how to choose the right POS for your restaurant, consider your internet reliability and your comfort with technology. Many cloud POS providers now have solid offline modes, so you can keep taking orders and payments even if your connection drops temporarily.
For most US restaurants, a well-supported cloud POS is the best long-term choice because it will continue to evolve with the industry.
Step 3: Evaluate Core POS Features for Different Restaurant Types
Once you’ve defined your concept and chosen cloud vs. legacy, the next part of how to choose the right POS for your restaurant is evaluating core features. You want to match what the POS can do with how your restaurant operates day to day.
For quick-service and fast casual restaurants, key POS features include:
- Fast order entry with large buttons, modifiers, and combos
- Kitchen Display System (KDS) for real-time order routing
- Drive-thru support with timers and dual-screen workflows
- Self-service kiosks and QR ordering for busy rushes
- Integrated online ordering for takeout and delivery
- Speed of service reporting to identify bottlenecks
For full-service restaurants, your POS for your restaurant should offer:
- Table and seat management with movable floor plans
- Coursing and firing controls so apps, mains, and desserts are sequenced correctly
- Split checks and split items to handle groups smoothly
- Tip tracking and pooled tips to manage staff payments
- Reservations integration with waitlist and text notifications
- Handheld POS devices for tableside ordering and payments
For bars and nightclubs, the right POS for your restaurant or bar will focus on:
- Fast tab creation and management
- Age verification workflows
- Inventory and pour tracking for liquor control
- Happy hour pricing automation
- Offline support in case of connectivity issues late at night
Spend time mapping these features to your operational needs. Ask providers for live demos that simulate your actual flow. Have them walk through a busy Friday night scenario, including modifications, voids, comps, split checks, discounts, and tip adjustments. The more realistic the demo, the easier it is to see if this is truly the right POS for your restaurant.
Step 4: Understand Restaurant POS Pricing, Contracts, and Hidden Costs
Price is a huge factor in how to choose the right POS for your restaurant. But looking only at the monthly subscription cost can be misleading. You need to understand the total cost of ownership over 3–5 years.
Main POS cost components include:
- Software subscription fees (per terminal, per device, or per location)
- Payment processing fees (percentage plus per-transaction fee)
- Hardware costs (terminals, tablets, printers, KDS screens, cash drawers, card readers)
- Implementation and training fees
- Support or premium support plans
- Add-on modules (loyalty, gift cards, inventory, advanced reporting, reservations)
Some providers offer bundled pricing where hardware is discounted or financed if you use their in-house payment processing. Others let you choose your own processor (more on that later) but charge higher software fees.
When evaluating how to choose the right POS for your restaurant, ask vendors to provide a clear 3-year cost projection that includes:
- Upfront costs
- Monthly or annual software fees
- Estimated payment processing fees based on your ticket size and volume
- Any “per order” or “per transaction” platform fees
- Annual hardware replacement or upgrade estimates
Also, review contracts carefully. Look for:
- Term length (month-to-month vs. 1–5 year contracts)
- Early termination fees
- Hardware lease terms and return conditions
- Automatic renewal clauses
In the US, many restaurant owners are surprised by hidden fees, such as mandatory support packages, PCI fees, non-cancellable leases, or gateway costs on top of processing.
When you consider how to choose the right POS for your restaurant, ask for all fees in writing and compare providers using the same assumptions so you’re making a true apples-to-apples comparison.
Step 5: Payments, Processing Rates, and POS Integrations
Because your POS is tightly tied to payments, understanding processing is critical to how to choose the right POS for your restaurant. Payment processing costs can be one of your biggest ongoing expenses, so you need clarity and control.
Key questions to ask:
- Does the POS require you to use its built-in processor, or can you use a third-party processor?
- Are rates flat-rate, tiered, or interchange-plus?
- Are there monthly minimums, PCI fees, or non-qualified surcharges?
- How are American Express and corporate cards priced?
- Are chargebacks handled through the POS portal, and what support is provided?
Many all-in-one POS systems in the US promote simple flat-rate pricing, which can be attractive for smaller restaurants. However, as your volume grows, you may save more with interchange-plus pricing through an independent processor.
When considering how to choose the right POS for your restaurant, calculate your annual card volume and test different pricing models with real numbers.
Integrations also matter a lot. Your POS should connect smoothly to:
- Online ordering and delivery services
- Gift card and loyalty platforms
- Accounting software like QuickBooks
- Payroll and scheduling tools
- Inventory and recipe management systems
The more integrated your restaurant POS is, the less manual data entry you’ll do and the more accurate your reporting will be. Over the next few years, we’ll see even tighter integration between payments, loyalty, and marketing — for example, automatic campaigns based on a customer’s visit frequency or average check size.
Choose a POS that has an open, integration-friendly ecosystem so you can plug into those innovations.
Step 6: Hardware Choices – Terminals, Tablets, KDS, and Kiosks
Hardware is another major factor in how to choose the right POS for your restaurant. The physical devices your staff use every day affect speed, reliability, and overall experience.
Common restaurant POS hardware includes:
- Countertop terminals with built-in card readers
- iPad or Android tablets with stands and card readers
- Handheld devices for tableside ordering and payments
- Kitchen Display Systems (KDS) to replace paper tickets
- Receipt and kitchen printers
- Self-service kiosks for guests to order and pay
When choosing hardware, consider:
- Durability: Can devices handle heat, grease, spills, and drops?
- Battery life: For handhelds and tablets, can they last a full shift?
- Ergonomics: Are screens large enough and bright enough in your lighting?
- Cable management and layout: Will wires clutter up your counter or bar?
- Warranty and replacement policies
Many restaurant POS platforms in the US now take a mobile-first approach. Handheld POS devices allow servers to take orders at the table, send them instantly to the kitchen, and accept contactless payments on the spot. This can increase table turns and tip amounts because guests don’t have to wait for checks and card runs.
At the same time, KDS screens are replacing kitchen printers in many restaurants. They reduce paper, improve order accuracy, and allow for color-coded priorities and bump times. If you’re planning to grow, investing in KDS now can set you up for better throughput and data on kitchen performance.
As you work through how to choose the right POS for your restaurant, ask vendors which hardware is required, which is optional, and whether you can reuse existing equipment like printers or cash drawers. Also, ask about future upgrades — you don’t want to be stuck with outdated hardware in a couple of years.
Step 7: Menu Management, Modifiers, and Pricing Flexibility
Your menu is the heart of your business, so menu management is a core part of how to choose the right POS for your restaurant. The POS for your restaurant must handle your specific menu structure, modifiers, and pricing rules without forcing awkward workarounds.
Look for:
- Flexible menu hierarchies (categories, subcategories, dayparts)
- Easy creation of modifiers (toppings, sides, cooking preferences)
- Forced modifiers to ensure required choices are captured
- Upsell prompts (“Add fries?” “Upgrade to large?”)
- Time-based pricing (happy hour, brunch, specials)
- Combo and bundle support
- Menu scheduling for breakfast, lunch, and dinner
For example, if you run a burger concept, you might use forced modifiers to require a choice of doneness, cheese, and side. That reduces mistakes and makes tickets clearer for the kitchen. If you run a bar with happy hour, your restaurant POS should automatically adjust pricing during certain hours without manual changes.
In 2025 and beyond, menu management will also tie more closely to online ordering and third-party marketplaces. Many POS systems now push menus directly to your website, mobile app, and delivery platforms, keeping pricing and availability in sync.
When you plan how to choose the right POS for your restaurant, check how the system handles multi-channel menus and whether you can easily mark items as out of stock in real time.
Over time, expect POS platforms to offer more dynamic pricing capabilities. For example, you might adjust prices based on food cost changes, demand patterns, or even weather. Choosing a POS with strong, flexible menu tools now will help you take advantage of these features later.
Step 8: Inventory, Food Cost Control, and Labor Management
Profitability is where a great POS for your restaurant can really shine. If you’re serious about controlling food costs and labor costs, these features should be a major part of how to choose the right POS for your restaurant.
Inventory and food cost tools can include:
- Recipe-level costing and yield management
- Automatic deducting of inventory as items are sold
- Par levels and low-stock alerts
- Theoretical vs. actual usage reports to identify waste or theft
- Vendor and purchase order tracking
Labor tools can include:
- Integrated scheduling with forecasted sales
- Overtime alerts and compliance tools
- Clock-in / clock-out and timecard exports
- Labor cost percentage in real time on your dashboard
Not every restaurant needs super advanced inventory features baked directly into the POS. Some owners prefer to integrate with a dedicated inventory platform.
But at a minimum, your POS should give you clear reporting on food cost percentage, labor cost percentage, and prime cost (food + labor). That’s essential for making decisions about menu pricing, staffing, and promotions.
Over the next few years, expect more POS systems to use AI-driven forecasting. They’ll use your historical sales, local events, seasonality, and even weather to predict how much you’ll sell, how many staff you need, and what to prep.
When thinking about how to choose the right POS for your restaurant today, ask vendors about their roadmap for predictive inventory and labor tools so you know you’re investing in a forward-looking platform.
Step 9: Online Ordering, Delivery, and Omnichannel Experiences
Since the pandemic, online ordering and delivery have become standard parts of the restaurant business in the US. That makes digital and omnichannel capabilities central to how to choose the right POS for your restaurant.
Your restaurant POS should support:
- Branded online ordering for pickup and curbside
- Integration with delivery marketplaces (DoorDash, Uber Eats, Grubhub, etc.)
- Order throttling to prevent kitchen overload
- Unified menus across in-house and online channels
- Centralized order management so online orders go straight to the POS and KDS
If your online ordering is not integrated, staff have to re-key orders into the POS, which leads to errors, slower service, and frustrated guests. A modern POS for your restaurant should act as a hub for all orders, regardless of where they originate.
Going forward, more guests will expect seamless experiences across channels. That means they might browse your menu on their phone, order takeout online, and then visit in person — and expect consistent pricing, loyalty rewards, and recognition.
When you consider how to choose the right POS for your restaurant, look for platforms that treat online and in-house orders as part of one unified customer journey, not separate systems.
You’ll also see increasing use of QR code ordering and pay-at-table with phones or handhelds. This can speed up service, reduce labor strain, and give guests more control. Make sure your POS either supports these features now or has a clear path to adding them.
Step 10: Reporting, Analytics, and AI-Driven Insights
Data is at the center of how to choose the right POS for your restaurant. You need a POS for your restaurant that turns your daily transactions into usable insights. Otherwise, you’re flying blind.
Strong restaurant POS reporting should provide:
- Real-time sales dashboards (by hour, daypart, server, category)
- Item-level performance (best sellers, low performers, menu engineering)
- Labor vs. sales analysis
- Discounts, voids, and comps tracking
- Channel breakdown (dine-in vs. takeout vs. delivery vs. online ordering)
- Customizable reports you can filter by date range, location, or user
Many leading POS systems are adding AI-driven analytics, such as:
- Forecasting busy days and hours
- Suggesting labor schedule changes
- Identifying menu items to feature or remove
- Predicting when you’ll hit certain sales targets
- Highlighting suspicious patterns in voids or comps
When thinking about how to choose the right POS for your restaurant, ask to see the reporting interface on both desktop and mobile. Can you quickly check yesterday’s sales from your phone? Can you export data to Excel or your accounting system? Can multiple managers have different permission levels?
Over the long term, restaurants that use data effectively will have an edge in pricing, staffing, and marketing. So building your operation on a restaurant POS that offers strong analytics is a smart investment.
Step 11: Ease of Use, Training, and Support
Even the most powerful POS for your restaurant won’t help if your team can’t use it quickly and confidently. That’s why usability and support are key parts of how to choose the right POS for your restaurant.
Focus on:
- User interface simplicity: Can new staff learn basic tasks in under an hour?
- Logical workflows that match how your restaurant operates
- Role-based permissions to protect sensitive functions
- Training options (videos, live remote training, on-site setup)
- 24/7 support via phone, chat, or email
- US-based support or regional coverage, if that’s important to you
Ask for a hands-on trial or sandbox environment. Let servers, bartenders, and managers try tasks they do every day: opening checks, splitting bills, applying discounts, handling voids, and closing out. Their feedback will be invaluable in figuring out how to choose the right POS for your restaurant.
Support quality can vary widely between providers. Read reviews, talk to other local restaurant owners, and ask vendors specific questions: What is your average response time? What happens if my system goes down on a Saturday night? Do you have proactive monitoring and automatic backups?
Over the next few years, expect to see more embedded training within the POS — think step-by-step flows for new staff, in-app tips, and automated alerts when users make common mistakes. Choosing a POS that values ease of use now will reduce turnover pain and training costs later.
Step 12: Security, Compliance, and Data Protection
Security is non-negotiable when you look at how to choose the right POS for your restaurant. You’re handling sensitive payment data, customer information, and employee records. A breach can be devastating — financially and reputationally.
Ensure your restaurant POS supports:
- EMV chip card acceptance and contactless payments (NFC)
- Point-to-point encryption (P2PE) for card data
- Tokenization of stored payment methods
- PCI DSS compliance (and clarity on who is responsible for what)
- User permissions and access controls
- Secure remote access with multi-factor authentication
- Regular software updates to patch vulnerabilities
Ask the provider: How do you handle PCI compliance? Do you help with SAQ (Self-Assessment Questionnaire)? What happens if there is a breach? Are we covered by a breach protection program?
As more data flows through restaurant POS systems, including customer profiles, loyalty data, and purchasing history, privacy and security will only become more important.
When you think about how to choose the right POS for your restaurant, choose a partner that invests heavily in security and has a clear, transparent approach to compliance and incident response.
Step 13: Future-Proofing – AI, Automation, and New Revenue Channels
The last major piece of how to choose the right POS for your restaurant is future-proofing. You’re not just buying a POS for today; you’re choosing a technology partner for the next 3–7 years or more.
Watch for signs that a POS provider is innovating, such as:
- AI-assisted forecasting and scheduling
- Smart menu recommendations based on data
- Advanced guest profiles and personalization tools
- New order channels like voice ordering, chatbots, or social media
- Support for digital wallets, BNPL options, or new payment methods
- Regular product updates with clear release notes
The restaurant industry is moving toward more automation — everything from prep lists and ordering to marketing campaigns and guest communication. The right POS for your restaurant should be part of that evolution, not an anchor dragging you back.
When you’re evaluating how to choose the right POS for your restaurant, ask vendors about:
- Their product roadmap for the next 12–24 months
- How they incorporate customer feedback into development
- How often they release updates and new features
- Their track record of supporting restaurants through major industry shifts (like the rise of delivery and pandemic-driven changes)
Choosing a future-ready restaurant POS now helps ensure you can adapt quickly to new trends, regulations, and guest expectations without rebuilding your tech stack from scratch.
FAQs
Q1. How much does a restaurant POS cost in the US?
Answer: When you’re figuring out how to choose the right POS for your restaurant, cost is usually one of the first questions. In the US, a typical cloud-based POS for your restaurant can range from about $60 to $300+ per month per terminal in software fees, plus payment processing fees (often between 2.3% and 3.5% plus a per-transaction fee).
Hardware can range from a few hundred dollars for basic tablet setups to several thousand dollars for multiple terminals, KDS screens, and kiosks.
Your total cost depends on:
- Number of terminals and locations
- Whether you use the provider’s built-in payment processing
- Add-ons like loyalty, gift cards, inventory, or online ordering
- Whether you finance or purchase hardware upfront
When considering how to choose the right POS for your restaurant, don’t just chase the lowest monthly price. Look at the complete 3–5 year cost, and factor in how the POS can help you increase sales, reduce waste, and control labor, which can be worth far more than a small difference in software fees.
Q2. Should I choose an all-in-one POS or a system with separate apps?
Answer: A big question in how to choose the right POS for your restaurant is whether to pick an all-in-one platform or build a stack of specialized tools that integrate with your POS.
All-in-one POS systems provide a single dashboard for payments, online ordering, loyalty, inventory, and more. This is simpler to manage, but sometimes the depth of each tool may be limited.
On the other hand, some restaurant owners prefer a best-of-breed approach: a core POS for your restaurant plus dedicated tools for reservations, inventory, or labor that connect through integrations. This can give you more powerful features in each area, but it requires more setup and vendor coordination.
To decide how to choose the right POS for your restaurant in this regard, list your priorities. If you value simplicity, one bill, and one point of contact for support, an all-in-one system may be best.
If you run a complex or high-volume operation and need deep features in specific areas (like multi-unit inventory or sophisticated reservations), a more modular approach may be worth the extra complexity.
Q3. How important is offline mode when choosing a restaurant POS?
Answer: Offline mode is a key factor in how to choose the right POS for your restaurant, especially if your internet is not extremely reliable. Offline mode means your POS for your restaurant can keep taking orders and payments even if your internet connection drops.
In practice, offline capabilities vary widely between providers. Some systems allow you to take card payments offline and then automatically submit them when the connection returns. Others may only allow cash sales or limited functions when offline.
If your restaurant is in an area with frequent outages or spotty connectivity, make sure you understand:
- What exactly your POS can do in offline mode
- How long it can store offline transactions
- What happens if a card declines after reconnection
- Whether there are any limitations on refunds or voids
When you’re deciding how to choose the right POS for your restaurant, a strong offline mode gives you peace of mind that a temporary internet issue won’t bring your operation to a standstill on a busy night.
Q4. How long does it take to implement a new restaurant POS?
Answer: Implementation time is another important part of how to choose the right POS for your restaurant. Switching systems takes planning, training, and sometimes downtime, so you want a provider that can support a smooth transition.
For a single-location restaurant, installation and training for a new POS for your restaurant might take anywhere from a few days to a few weeks. The timeline depends on:
- Complexity of your menu and configurations
- Amount of hardware to install
- Number of staff to train
- Whether you’re integrating online ordering, inventory, or other tools
Ask vendors to outline their onboarding process, including:
- Data collection and menu build
- Hardware shipping and installation
- Staff training sessions and resources
- Go-live support (remote or on-site)
Choosing a POS provider with a structured onboarding plan and dedicated implementation team will make it easier to adopt the system. When you evaluate how to choose the right POS for your restaurant, don’t underestimate the value of good onboarding — it sets the tone for your entire experience.
Q5. Can I switch payment processors without changing POS systems?
Answer: This question comes up often when owners research how to choose the right POS for your restaurant. In some cases, your restaurant POS is tightly tied to a specific payment processor, and you cannot switch processors without replacing the POS. In other cases, the POS allows processor flexibility through gateways or certified integrations.
If you want long-term flexibility to shop for better processing rates, ask:
- Is the POS processor-agnostic, or is processing bundled and required?
- If processing is flexible, which processors are supported?
- Are there extra fees for using a third-party processor?
- How do rate negotiations work over time?
There’s no single right answer for every restaurant. For some operators, the simplicity of a bundled POS and processing package is worth it. Others want to retain the ability to move processors to reduce costs.
When deciding how to choose the right POS for your restaurant, make sure you know your long-term priorities regarding payment costs and flexibility.
Conclusion
Choosing the right POS for your restaurant is one of the most important technology decisions you’ll make. The right restaurant POS can streamline operations, reduce costs, delight guests, and support your growth. The wrong system can create constant friction and limit your potential.
To recap how to choose the right POS for your restaurant, follow this practical checklist:
- Clarify your concept and needs (quick-service vs. full-service, bar, fast casual, multi-location).
- Choose cloud-based vs. legacy with a long-term lens, favoring cloud for flexibility and innovation.
- Match core features (table management, KDS, kiosks, handhelds, delivery integrations) to your real workflows.
- Understand true costs over 3–5 years, including software, hardware, processing, and hidden fees.
- Evaluate payments and integrations to ensure you can connect with online ordering, accounting, inventory, and loyalty.
- Select reliable hardware that fits your layout, volume, and durability needs.
- Demand a strong menu, inventory, and labor tools to control costs and protect your margins.
- Prioritize online ordering and omnichannel capabilities so you can serve guests wherever they are.
- Choose powerful reporting and analytics with a roadmap toward AI-driven insights.
- Test usability and support with real staff in real scenarios.
- Confirm security and compliance, including EMV, PCI, and data protection.
- Future-proof your choice by picking a provider that invests in innovation and listens to restaurant owners.
If you walk through these steps carefully, you’ll be able to confidently answer the question of how to choose the right POS for your restaurant and select a system that fits your concept, your budget, and your long-term goals.
As the US restaurant industry continues to evolve with new payment methods, AI tools, and guest expectations, a modern, flexible restaurant POS will be one of your biggest assets in staying competitive and profitable.